Majenta works extensively with Jaguar Land Rover (JLR) suppliers on all aspects of i-PLM deployment and will provide ongoing support in order to ensure that you meet all of JLR’s requirements. This ensures that suppliers are ready to work with JLR in the shortest possible time but at the same time making sure the full JLR process has been adhered too.
|Upgrade testing in pre-production environment on behalf of suppliers|
|Assisting suppliers with pre-upgrade readiness support|
|Supporting suppliers in ensuring they are compliant with software upgrade|
|Provision of support to suppliers during an upgrade installation|
|Supporting suppliers in resolving connectivity issues during upgrade|
|Supporting suppliers as necessary through Fix Pack installations|
|Resolving pre-requisite non-compliance issues on behalf of suppliers|
|Providing access to Majenta JLR i-PLM Helpdesk Portal for secure logging, tracking and managing of supplier support cases 24/7/365|
|Majenta JLR i-PLM knowledgebase access|
|Distributing Fix Packs to suppliers securely through Majenta MX|
The comprehensive support provided to JLR suppliers for i-PLM does not include the following:
At Majenta we recognise that support needs vary from supplier to supplier so should you require any of the above services then please contact your Majenta Account Manager.
We have created a comprehensive range of Helpdesk Support packages and pricing options. Whichever package you choose, you’ll beneﬁt from a host of value added features and dedicated support from the Majenta Helpdesk Support team.