Majenta works extensively with Jaguar Land Rover (JLR) suppliers on all aspects of i-PLM deployment and will provide ongoing support in order to ensure that you meet all of JLR’s requirements. This ensures that suppliers are ready to work with JLR in the shortest possible time but at the same time making sure the full JLR process has been adhered too.

Upgrade Support

Upgrade testing in pre-production environment on behalf of suppliers
Assisting suppliers with pre-upgrade readiness support
Supporting suppliers in ensuring they are compliant with software upgrade
Provision of support to suppliers during an upgrade installation
Supporting suppliers in resolving connectivity issues during upgrade
Supporting suppliers as necessary through Fix Pack installations
Resolving pre-requisite non-compliance issues on behalf of suppliers

JLR i-PLM Supplier Community Portal

Providing access to Majenta JLR i-PLM Helpdesk Portal for secure logging, tracking and managing of supplier support cases 24/7/365
Majenta JLR i-PLM knowledgebase access
Distributing Fix Packs to suppliers securely through Majenta MX

The comprehensive support provided to JLR suppliers for i-PLM does not include the following:

  • Provision of physical onsite support
  • Application support for CATIA and ENOVIA
  • Provision of CAD data exchange services

At Majenta we recognise that support needs vary from supplier to supplier so should you require any of the above services then please contact your Majenta Account Manager.

We have created a comprehensive range of Helpdesk Support packages and pricing options. Whichever package you choose, you’ll benefit from a host of value added features and dedicated support from the Majenta Helpdesk Support team.

Contact the JLR i-PLM Team

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