So that we can support our customers in the most efficient and timely manner possible, we have launched the new Majenta enerjyhub, built on enerjyhub.

enerjyhub is Majenta’s digital portal, which is currently being rolled out across industries to various OEMs and their supply chains. enerjyhub provides a digital environment to connect suppliers to the OEM, servicing digital workflows, automated processes, and efficient data management. 

 

What are the benefits of using the Majenta enerjyhub?

  • You no longer need to phone and/or email your support requests to the Helpdesk team; they will all be managed by you and the team within the hub.
  • Working in this digital environment gives you full visibility of your support case statuses and will allow the team to communicate with you about the support you require more efficiently. Gaining a history of the cases you raise within the hub will also allow us (and you) the chance to see any requirement for broader support or training. We can also investigate to ensure you are using your software to its full capacity. 
  • You can also use enerjyhub to keep your contact details up to date with Majenta, that way we can ensure we have the correct contacts within your organisation, enabling us to support your wider team. 
  • Over a short space of time, we plan for this hub to contain more valuable content for you within a Knowledge Base feature – so watch this space. 

What do I need to know?

What does this mean for our Dassault Systèmes customers?

We have created an enerjyhub environment for our Dassault Systèmes customers. This environment will be your new hub for Majenta’s Helpdesk. You are being given access, and we are hoping that this will not only allow for quicker and easier resolution of your support requests (cases) but also provide you with some added value along the way. 

 

What can users do in the Majenta enerjyhub?

The Majenta enerjyhub is intuitive and straightforward; within the hub, you can raise a new support case, manage your existing cases, and view a history of your previous cases. You can also use the Majenta data exchange tool (MX) to transfer any relevant supporting material to your case. 

 

How can Dassault Systèmes customers get access?

You will be sent an enerjyhub login from dassault.helpdesk@majentasolutions.com. Follow the steps in the email to create your password, and you will then have access to the Majenta enerjyhub. 

 

Getting Started

Once you have received your enerjyhub email containing your login details, then you are good to go. In the meantime, you can watch a video which takes you on a tour of the new Majenta enerjyhub.

 

The Majenta enerjyhub Modules

Much like enerjyhub, the Majenta enerjyhub is made up of a series of modules, each with a different feature or function. These modules will continually develop and evolve to enable customers to work more dynamically with Majenta.

Currently, the Majenta enerjyhub consists of three modules:

Module 1 – Raise a Case

Within the Raise a Case module you will be able to raise support requests, which become “cases”. Previously your requests were created within our enerjyhub environment but managed internally by the Helpdesk team. Now, you have access to enerjyhub to raise, monitor and revisit past cases. 

How does it work?

  • Raise a support case 24/7 
  • Dedicated experts will solve your case with you 
  • Monitor the stages of your cases 
  • Add additional comments or supporting documents to open cases 
  • Visibility of all your past cases 

Module 2 – My Profile

The My Profile Module allows you to keep all your data up to date to ensure that the Helpdesk team have access to your current contact information alongside that of any required team members.  

Using this module, you can:

  • Update user information and enter role changes 
  • Capture change management 
  • Work collaboratively with the Helpdesk and your teams

Module 3 – My MX

There are two MX functionalities within the Helpdesk Hub, one allows you to access the data exchange platform itself and the other allows you to request an MX account if you do not already have one.  

MX Data Exchange allows you to securely exchange design data with the Helpdesk team to assist with your case. 

What are the benefits of using MX Data Exchange?

  • Secure data exchange tool 
  • Handles large design files 
  • Auditable data trail 
  • A controlled and secure environment 
  • Web-based – no installation or IT prerequisites required 
  • "I have found enerjyhub to be massively helpful in allowing us to keep track of our PLM support cases, by providing much greater visibility of cases and making it much easier to follow the communication trails."

    Geoff Kemble

  • "The course was very useful to build on my previous knowledge. It was well structured and Andy was a very knowledgeable and helpful instructor. The information delivered on the course was very appropriate."

    Aaron Baker

    Leonardo Helicopters

  • "We’ve really appreciated Majenta’s consultancy – they’ve been liaising with some of the large contractors who are now relatively advanced in BIM for help and feedback on what we’ve done and their response has been very positive."

    Chris Hinton

    Senior Technical Specialist
    University of Cambridge

  • "I have found Majenta easy to deal with and accommodating, they have a flexible approach to training, which satisfies our requirements."

    Dave Collins

    BAE Aerospace

  • "Of all the CAD specialists we spoke to, Majenta had the skills to help us turn things around."

    David Wickett

    Senior Project Manager
    University of Cambridge

  • "The guys from Majenta have become part of our team. They know what they need to do and they do it."

    Chris Hinton

    Senior Technical Specialist
    University of Cambridge

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