So that we can support our customers in the most efficient and timely manner possible, we have launched the new Majenta enerjyhub, built on enerjyhub.
enerjyhub is Majenta’s digital portal, which is currently being rolled out across industries to various OEMs and their supply chains. enerjyhub provides a digital environment to connect suppliers to the OEM, servicing digital workflows, automated processes, and efficient data management.
What does this mean for our Dassault Systèmes customers?
We have created an enerjyhub environment for our Dassault Systèmes customers. This environment will be your new hub for Majenta’s Helpdesk. You are being given access, and we are hoping that this will not only allow for quicker and easier resolution of your support requests (cases) but also provide you with some added value along the way.
What can users do in the Majenta enerjyhub?
The Majenta enerjyhub is intuitive and straightforward; within the hub, you can raise a new support case, manage your existing cases, and view a history of your previous cases. You can also use the Majenta data exchange tool (MX) to transfer any relevant supporting material to your case.
How can Dassault Systèmes customers get access?
You will be sent an enerjyhub login from dassault.helpdesk@majentasolutions.com. Follow the steps in the email to create your password, and you will then have access to the Majenta enerjyhub.
Getting Started
Once you have received your enerjyhub email containing your login details, then you are good to go. In the meantime, you can watch a video which takes you on a tour of the new Majenta enerjyhub.
Much like enerjyhub, the Majenta enerjyhub is made up of a series of modules, each with a different feature or function. These modules will continually develop and evolve to enable customers to work more dynamically with Majenta.
Currently, the Majenta enerjyhub consists of three modules:
Within the Raise a Case module you will be able to raise support requests, which become “cases”. Previously your requests were created within our enerjyhub environment but managed internally by the Helpdesk team. Now, you have access to enerjyhub to raise, monitor and revisit past cases.
How does it work?
The My Profile Module allows you to keep all your data up to date to ensure that the Helpdesk team have access to your current contact information alongside that of any required team members.
Using this module, you can:
There are two MX functionalities within the Helpdesk Hub, one allows you to access the data exchange platform itself and the other allows you to request an MX account if you do not already have one.
MX Data Exchange allows you to securely exchange design data with the Helpdesk team to assist with your case.
What are the benefits of using MX Data Exchange?