We will help you achieve your objectives through the best use of support
At Majenta Solutions we appreciate just how much you and your business rely on your Dassault Systèmes PLM software. We also recognise that support needs to be customer specific and reinforced by industry experts. Our technical professionals are not only experts in PLM software but perhaps more importantly, they are also experienced in engineering best practice and procedures.
Majenta Solutions provides dedicated support to customers via phone, email, online-chat or site visits and we will always endeavour to resolve your query first time in an efficient, professional and friendly manner.
For all your helpdesk issues, please contact
+44 (0) 2476 308 035 | firstname.lastname@example.org
SIMULIA, DELMIA 3DEXPERIENCE
|Basic VAR Support||Majenta-Support +|
|New Software Releases||✔||✔||✔|
|Software Enhancements and Patch’s||✔||✔||✔|
|Hotfix's (OEM environment's only)||✔||✔||✔|
|First Line Telephone Call Triage||✔||✔||✔|
|Dassault Hardware Certification Advice||✔||✔||✔|
|Software Defect Reporting and Management||✔||✔||✔|
|Product Update Events||✔||✔||✔|
|Dedicated Account Manager||✔||✔||✔|
|Dedicated Technical Manager||✔||✔|
|Unlimited Telephone Helpdesk for Application Support||✔||✔|
|Remote Interactive Support Via WebEx||✔||✔|
|10% discount on Consultancy & Academy||✔||✔|
|5 MX User Accounts||✔||✔|
Majenta Solutions provides a range of exclusive services that streamline global data exchange between manufacturers and suppliers. We also specialise in CAD translation, data migration, CAD re-modelling/re-mastering and visualisation.
You are entitled to 5 licenses (one of which is retained by Majenta in order to administer your account). These can be assigned to people both inside and outside of your organisation in order to exchange your data.
Make sure you take advantage of this free benefit that is included with your Dassault support contract.
If you’re already benefiting from Support+, you can create and manage Support+ cases. Simply login below to access the Support+ Portal.Login