We will help you achieve your objectives through the best use of support
At Majenta Solutions we appreciate just how much you and your business rely on your investment made in your Dassault Systemes software. We also recognise that support needs vary from customer to customer. That’s why we’ve created a comprehensive range of packages and pricing options. Whichever package you choose, you’ll benefit from a host of value-added features and a Majenta Support Team that will ensure your queries are always resolved in an efficient and friendly manner.
Majenta Solutions provides dedicated support to customers via phone, email, online chat or site visits and we will always endeavour to resolve your query first time in an efficient, professional and friendly manner.
For all your helpdesk issues, please contact
+44 (0) 2476 308 035 | email@example.com
|Support+||3DEXPERIENCE Support+||Extended Support+|
|Provide Access to New Software Releases (GA)||✔||✔||✔|
|Provide Access to Software Enhancements and Patches||✔||✔||✔|
|License Order Management||✔||✔||✔|
|Dassault VS Application Support||✔||✔||✔|
|Remote Interactive Support||✔||✔||✔|
|Software Defect Reporting and Management||✔||✔||✔|
|Dassault Systemes Certified Hardware Advice||✔||✔||✔|
|''What's New?'' Links||✔||✔||✔|
|Dedicated Account Manager||✔||✔||✔|
|Dedicated Helpdesk Manager||✔||✔||✔|
|Majenta Technical Review (TAM)||✔||✔||✔|
|10% Discount on Training||✔||✔||✔|
|MX Data Exchange for Helpdesk Support||✔||✔||✔|
|3DEXPERIENCE Application Support||✘||✔||✔|
|Dassault Systemes Certified Server and Infrastructure Hardware||✘||✔||✔|
|OEM Environment Support||✘||✔||✔|
|40 Hours of Scheduled User Training (1-3 users) or 40 hours||✘||✘||✔|
|''What's New?'' Update Training||✘||✘||✔|
The Majenta Data Services division provides a range of exclusive services that streamline global data exchange between manufacturers and suppliers. The division also specialises in CAD translation, data migration, CAD re-modelling/re-mastering and visualisation.
You are entitled to 5 licenses (one of which is retained by Majenta in order to administer your account). These can be assigned to people both inside and outside of your organisation in order to exchange your data.
Make sure you take advantage of this free benefit that is included with your Dassault support contract.